Policies

updated Friday, April 13, 2018 at 9:03 PM CST

Appointments

All services are by appointment only, and all clients will be required to provide their card payment information upon booking. As a result, walk-ins cannot be accommodated. Consultation appointments may be required prior to service.

Arrivals

Clients must shampoo their hair less than 36 hours prior to their scheduled appointment time. To ensure your stylist’s safety and improve the speed/quality of your service, do not apply any oils, conditioner, leave-in, grease, or other softening/lubricating products to your hair after this shampoo. Washing services cannot be provided in-studio. Failure to arrive with clean hair may result in declined service.

Late arrivals interfere with our ability to respect the scheduled start times for subsequent clients in a day. Clients who arrive late to a service appointment may forfeit their stylist’s obligation to render their service in full, potentially resulting in terminated or incomplete service. Failure to arrive within 15 minutes of your appointment’s scheduled start time signifies a no-show, which is liable to incur a fee valued up to 100% of the quoted total of all scheduled services. In the event there is no written price quote on record, you may be charged up to 100% of the “starting price” for your service listed on Brambleroots’ booking page.

Cell Phones & Recording Devices

As a courtesy to neighboring professional suites in the building, when making/taking phone calls, please keep your voice at an appropriate volume. Video recordings of your stylist/service are not permitted without her consent. Brambleroots is not responsible for the loss or damage of any device while in use on the premise. Please double-check your belongings before departing the studio.

Children

The studio area cannot accommodate children who are not being serviced. This is for the safety of the child, as well as the productivity of working professionals in neighboring suites. Please make arrangements for childcare prior to your appointment. Children as clients are welcome, but they cannot stay in the studio after their scheduled appointment time. Brambleroots does not offer child discounts on services.

Conduct

Obscene or otherwise inappropriate gestures/language are prohibited. This will be determined at your stylist’s discretion.

Client may not be under the influence of any mind-altering substance for any part of any appointment. Your stylist reserves the right to cancel your service if you are not of clear mind.

Deposits

Starter lock and extension appointments may require a deposit valued up to half your quoted service price. This deposit is nonrefundable in all circumstances. Your deposit may not be transferred to a rescheduled appointment date, so please book wisely.

No-shows, Rescheduling, and Cancellations

All service appointments cancelled/rescheduled with fewer than 48 hours’ notice (“late cancellations”) and no-shows may incur a fee valued up to 100% of the estimated total of all scheduled service.In the event there is no written price quote on record, you may be charged up to 100% of the “starting price” for your service listed on Brambleroots’ booking page. Fees will be assessed the same day of your appointment and cannot be applied as a credit to future services.

Returns/Refunds

Each service is rendered uniquely to the specifications communicated by the client during the consultation. To ensure your satisfaction, it is critical to be an honest and active participant during the consultation process. The labor of your stylist cannot be refunded once service is rendered. Should your outcome be unsatisfactory, please contact Brambleroots via email.

Due to their use in personal grooming, all sales of physical goods are final. This includes, but is not limited to, to tools, extensions, hairpieces, prosthetics, and netting/cables.

Safety

When reserving your services, please notify your stylist of any medical conditions that may affect or be affected by your services, e.g., allergies, high blood pressure, lesions, pregnancy, diabetes, or physical ailments. This will help us provide you with optimized care. We cannot be held responsible for aggravating any condition that has not been disclosed prior to services.

By booking an appointment, clients signify they have read and agree to the above terms.

Any violation of these terms may result in immediate, nonrefundable termination of service.